01
Shedding
New hand-tufted and wool rugs naturally shed loose fibres for the first few weeks. This is normal and reduces with regular vacuuming.
Keep it beautiful
Rug Care
A little regular care keeps a hand-made rug looking its best for decades.
Everyday care
- 01
Vacuum
Once or twice a week on suction only — avoid the rotating beater bar.
- 02
Rotate
Turn your rug every 3–6 months to even out wear and sunlight.
- 03
Use a pad
A rug pad stops slipping and extends the life of your rug.
- 04
Mind the sun
Keep out of strong, direct sunlight to prevent fading.
02
Sprouts & loose ends
If a tuft or loop rises above the pile, trim it level with sharp scissors. Never pull it.
03
Spills
Blot immediately with a clean, dry cloth — never rub. Our stain-resistance guide has step-by-step help.
04
Deep cleaning
We recommend professional rug cleaning every 12–18 months. Do not machine-wash or steam-clean unless the product page says the rug is washable.
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